e-Management brings commitment, expertise and proven success to every opportunity.
Solutions

Archive for July, 2009

Are You Prepared for Business Continuity When Disaster Strikes? (Part 1)

Wednesday, July 29th, 2009

By Douglas Pitcher, e-Management

The following thread is the first of a new three-part blog series on Disaster Recovery.

Dependence on information vis-à-vis information technology (IT) is greater than ever, and its impact on government even larger, should systems be unavailable. From the largest multinational corporation down to the humblest mom and pop business, organizations everywhere are facing explosive demand for storage.

According to a poll conducted by an IT services group, while IT and business decision makers share the same views on the importance of information availability to business, survey data reveal a split in how to achieve the goal of minimizing downtime when an unplanned IT outage occurs.  Both IT and business decision-makers say information availability is important to the success of their business (83 percent of IT, 78 percent of business).  Fewer than half of business executives, however, say disaster recovery and business continuity are important to business success compared with a large majority of IT executives (74 percent of IT, 49 percent of business).

Most technical operations now have 24/7/365 expectations due to the growth of Internet-enabled applications, and yet, even after Y2K, 9/11, and Hurricane Katrina, managers of IT still struggle with disaster recovery problems, which range from funding to knowing what is really mission critical. Despite numerous studies that demonstrate the importance of planning for emergencies, many businesses and government agencies still give a low priority to actual spending for an effective disaster recovery plan.

So what does disaster recovery planning actually mean?
First of all, it is imperative to recognize the intent of a disaster recovery plan in that it is to provide a written and tested plan directing the computer recovery process in the event of an interruption in continuous service from an unplanned and unexpected disaster. So, the purpose of a disaster recovery plan is to establish defined responsibilities, actions, and procedures to recover information systems in the event of an unexpected and unscheduled interruption, and structured to attain an established list of objectives acceptable to the user community.

What are the biggest myths about disaster recovery planning?
One of the biggest myths is that only large businesses with huge amounts of capital can adequately plan and prepare for a disaster. That might have been true 15 years ago, but it’s no longer the case. Since the costs of storage and bandwidth have decreased so much in the past 11 years, backup and disaster recovery are options that all businesses can implement. Another tell-tale in disaster recovery is that disaster planning is too complex to be worthwhile if an organization isn’t in a disaster hot spot. The fact of the matter is that disasters can take many different forms and can happen anywhere. While planning ahead might require some effort now, the actual work involved with early preparation is dwarfed by the effort required to recover after a disaster takes out 90% of an agency’s data. Not only can disaster recovery planning save you time after the fact, but the steps involved in creating a plan can often help streamline existing business processes. The concept of what the plan should incorporate forms the nucleus (central point) of a disaster recovery plan.

The next installment will discuss: How do you go about creating a disaster recovery plan? Plus, what are critical issues to watch for when creating a disaster recovery plan? 

Remember, this is one of three installments of a new Disaster Recovery blog series. We may address many of your key issues throughout the series; so, please feel free to comment before the next installment.

Here are a few of questions to get you started:  Do you think there is a significant disconnect between IT and business executives? Do you have a disaster recovery plan in place at your agency or organization? If so, how prepared are you with it? If you do not have a plan in place, what are you waiting for?

Will You Be the One to Mess Things Up?

Tuesday, July 7th, 2009

by Dennis Powell, e-Management

Ask any government contracting officer or program director and she/he will tell you a successful government project is one that stays on schedule, keeps agency officials in the loop every step of the way, minimizes price overruns, and positions the agency to actually accomplish its objectives. It seems straight forward, right?

Well, we won’t point our fingers at anyone. But, there have seen many debacles at government agencies over the years. If you track any one of those disasters back to its source, you would probably find a poorly managed program or project that overlooked the risk posture of the agency in crisis. You don’t have to be a nuclear physicist to know that subpar project execution costs commercial and government organizations hundreds of millions of dollars annually. Failed projects may result in your government client’s dissatisfaction, lack of public support for future projects, reduced credibility of public organizations, and pre-mature termination of your contract—which could cost you millions and leave your employees without billable work or even jobless.

So, Whose Fault is it When a Project Fails?
Is it the project manager’s “fault,” the project team, or government agents/officials who repeatedly change requirements due to their own planning missteps? Most likely it is a combination of all of these factors. In our previous blog thread (“The Government Does Not like Surprises”), we touched on the surprisingly high numbers of projects that are ineffective or unsuccessful. This posting focuses on project success by imparting our tips that should help to mitigate risks surrounding poor execution of projects and agency programs.

Plan Early & Plan Right!
As a project manager (PM), you should take the time to properly plan. Otherwise, you will be spending even more time fixing what you missed by taking short cuts. The research backs it up—poor planning will result in underperforming or failed projects.

Never Assume
We’ve seen it a thousand times: Short-sighted PMs who assume a project will retain its priority or that a project plan will never change. That’s just unrealistic. The plan will always change—that’s why a change management plan is important.

Know Your Agency’s Mission
PMs should understand the mission of their customer and connect how their projects advance mission objectives. Yes, it really is that simple.

Get Buy-in from Stakeholders
Project managers should understand, document, and get stakeholder approval or buy-in for the scope of every project. It is also essential to know the business reasons why the project is even necessary.

Capture, Monitor, Report & Manage Your Risks
Knowing your project risks points can be the difference between successful implementation of a project and making breaking news on the all of the major news networks. PMs should always identify and document all risks, no matter how minor, and have mitigation plans in place whenever possible. Otherwise, when the worst happens, you will be held accountable in a fairly transparent way. Just don’t say we didn’t warn you.

Demonstrate You Know Their Pain & Can Alleviate It
As project manager, you are the leader who inspires your team and government customer. So make it a point to always know what your client wants. Always look for pain points of your client. Demonstrate you understand their pain and that you have the fast-acting remedy for their ailment.

Make and Take Time for Professional Development
This may seem like common sense but you’d be surprised how many PMs who put off getting certifications or credentials that build trust among their government clients. We highly recommend you to consider becoming a Project Management Professional (PMP®). You may also mull over becoming more familiar with other project management frameworks such as ISO 9000, ITIL, or CMMI® to increase your effectiveness in executing projects successfully through their full lifecycle.

Know Your Team
Following the best practices of proven project management frameworks are key to success. Obviously, you’ll get no argument from us there. But, methodologies won’t get buy-in or exceptional work from your team. So get to know your team. Find out if your team members are Yankees or Red Sox fans. Inquire about what they thought about Amanda’s being booted off that celebrity dance show last night. Ask about their thoughts on how the project is going, and what their recommendations for improvement are. Projects tend to run more smoothly when the team gets along and team members feel that their inputs are valid and appreciated. Show some flexibility; it will take your project far.

Now, It’s Your Turn to Sound Off
We invite you to share your ideas to running stellar projects. What is your list of project management golden rules? What are your thoughts regarding why government projects fail or are mismanaged?